I started out within operations, working within the De Vere Hotel group and the family contract catering business. My first few years were spent learning how to manage people in an operational role, working with the everyday pressures associated with customer facing businesses. Therefore, I have a full understand of the pressures that managers face on a daily bases from my experience as an operator.
I moved into Training and Development Management when I discovered that I had a natural ability to help others to improve their performance and enhance their success. I felt a real pride in my work when I could measure my success through watching a team / individual increase productivity, stretch themselves and raise the levels of services provided.
Moving into a generalist HR role once I completed the CIPD course in 2008, enabled me to offer a broader range of skills to businesses.