Allin1 Solutions Ltd
Allin1 Solutions Ltd

Training Course 

All courses can be bespoke and branded to your business

 

Courses Available

Customer Services (2/3 hours) - Wow your clients / customers with friendly and efficent team members

 

Telephone Sales (2 hours) - ensure your team sell your services as soon as they answer the phone.  This short course will give your team the tools to answer the phone efficiently offering a friendly and professional service

 

Cultural Awareness & Dignity at Work (3 hours) - this course will give you the confidence the candidates who attend this course will be aware of how a diverse workforce enhances the business offer.  Awareness of the language and actions to avoid discrimination and grievances 

 

Time & Delegation Workshop (3 hours)

 

People Management

A combination of 6 full days soft skills management training, these can be ran as 2 x 3 day workshops or 1 day workshops spread over a set time frame.

 

 

Course Title

 

Recruitment, Selection & Interviewing Skills

 

Contents

  • Identify a need and source for recruitment
  • Creating an Advert
  • Job Description
  • Person Specification
  • CV Screening
  • Interview Skills – WASP & STAR
  • Selecting the right candidate
  • Paperwork, the Legal requirements

 

Who would benefit

 

Middle Management or for those people who are directly involved with recruitment & selection

Training & Coaching

  • Learning Cycle
  • Learning Styles
  • Stages & Learning
  • Communication Styles
  • Feedback & Active Listen
  • Getting Present
  • Coaching

 

Any person who is required to train or coach others

Managing People

  • Difference between a Manager & Leader
  • Task Vs People
  • Communication
  • Managing Conflict
  • Effective Delegation

 

Middle Management & Shift Leaders

Team Building & Managing a Team

 

  • What is a team
  • Building a Team
  • Managing a Team
  • Dealing with Change
  • Time Management
  • Motivation

 

Senior & Middle Management

Appraisals linked into 

Managing Poor Performance

  • What is an appraisal
  • Preparing
  • Conducting an Appraisal
  • Giving & Receiving Feedback
  • Setting objectives
  • Creating a PDP
  • Managing a PDP
  • Conducting & Managing Poor Performance

 

Senior & Middle Management

Employee Relations including Basic Employment Law

  • Recruitment & the Law
  • Working Contracts
  • Tribunals – your responsibly
  • Investigation
  • Disciplinaries
  • Grievance
  • Employment Law

 

Senior & Middle Management